Reporter : Cai Youxia / Publisher : 8world News / https://www.8world.com/news/singapore/article/cockroaches-hotels-shn-1325276 / Direct translation
Image : Web Screenshot
Another Singaporean five-star hotel as a quarantine facility was infested with cockroaches ("Xiaoqiang"). The returned female family stayed in two rooms and found 22 cockroaches in five days, but the woman interviewed said that she could understand the difficulties of the hotel.
36-year-old Singaporean Chen Kaili, her husband and two children, just returned to Singapore from the United States last Friday (27 November) and checked into a five-star hotel on Orchard Road to fulfill the home notice. But she did not want to affect the reputation of the hotel and asked not to disclose the name of the hotel.
They lived in two interconnected rooms. As of yesterday (2 December), as many as ten live cockroaches and 12 dead cockroaches were found. "Two climbed onto our bed, one climbed into our luggage, and the other was seen on the wall and floor of the room and toilet."
Ask your family to bring cockroach medicine
Chen Kaili said that she and her family first tried to solve the problem by themselves, but by the next day, cockroaches continued to emerge from nowhere. They felt that the situation was not good, so they asked the hotel for cockroach gel bait. "They don't have cockroach gel bait, but they sent us a bottle of insecticide."
The interviewee found dead cockroaches in the remote control with plastic packaging.
When Chen Kaili sprayed insecticide under the bed, she found an unopened pack of butter left by the last guest under the bed.
She said that on the second day of their stay, the hotel carried out a round of extermination work somewhere in the hotel and called them to inform them that during the extermination period, the residents might see some small insects appearing, but they were in that round. The insects were seen before and after the extermination.
"So, we asked the family in Singapore to send some cockroach medicine and put them in the room. Of course, the cockroach medicine will not kill the insects immediately."
The interviewee himself put cockroach glue baits in the room, and a total of six cockroach glue baits were placed in the two rooms.
Personnel fully armed
On the fourth day, Chen Kaili sent an email late at night to reflect the situation to the hotel and asked whether the hotel could clean the room in a safe way while they were still in the room.
"The duty manager called early the next day and kept apologizing. She promised to arrange cleaning staff to clean the room."
So Chen Kaili and her family moved everything to one room, and the staff took turns cleaning the two rooms.
She said that the staff wore a full set of protective equipment when cleaning, and were very polite and hardworking. The staff in charge of exterminating insects also put insecticide gel in the room, and after a round of cleaning the day before (1st), she no longer saw cockroaches.
She also said that she did not ask for a room change because the family has a lot of things. "In addition, we have eliminated more than 20 cockroaches in these two rooms. We don't want to take risks or start over (deworming) in other rooms. "
Respondents stored toothbrushes and utensils in the refrigerator to prevent cockroaches from contacting them.
Hotel: Increased the frequency of pest control
When the hotel involved replied to "8world News", it was aware of the presence of cockroaches and the hotel had assisted other guests in changing rooms. The general manager of the hotel also said that the hotel has increased the number of pest control operations to prevent similar incidents from happening again.
He also said that it is impossible for them to provide room cleaning services during the period when the residents are fulfilling the home notification. Therefore, they have put cleaning agents in the isolation rooms for the residents to use. When the guest checks out, the hotel will also clean the guest room thoroughly and will check it thoroughly before the next guest moves in.
He said that the health and safety of hotel staff and other guests are still the hotel’s top concern. "We will continue to monitor the situation and provide assistance when needed."
Hope everyone is more empathetic
Chen Kaili said frankly that although cockroaches are very disgusting, she can understand the limitations imposed by the home notification on the hotel. "Under normal circumstances, the staff can clean the room every day, but now it takes 14 days to clean it once, and not all residents are careful when eating. Some people even eat in bed. Over time, the room becomes more dirty. "
"This epidemic is something that everyone has never experienced before, so for the hotel, they may not have expected it to be so dirty and need to do more cleaning than before."
Recently, there have been frequent incidents of cockroaches appearing in isolated hotels. She believes that in addition to online shelling, everyone should treat the hotel fairly. After all, the hotel is also learning to deal with this new situation, "I think we can be more empathetic."
She also said that the purpose of her interview was to raise everyone's awareness of home notification arrangements. Perhaps all designated facilities require a stronger cleaning system before the home informs residents to move in. She also suggested that relevant hotels thoroughly clean and disinfect the carpets, bed bottoms and furniture in the rooms before allowing quarantined residents to move in.
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