Report by : Gan Yung Chyan
/ KUCINTA SETIA
In order to ensure the safe travel of passengers, Singapore Airlines has taken a series of health and safety upgrade measures in recent weeks.
These measures allow Singapore Airlines to improve the travel experience of passengers, ensure their health and safety, and make them travel with confidence, based on the recommendations of medical experts, regulatory agencies, partners, and feedback from passengers.
For information about health and safety measures before flight, at the airport, before boarding, and upon arrival, passengers can consult the online e-manual for information which is available to all passengers before each flight.
These measures are part of SIA's new #SIAcares initiative, which includes several corporate social responsibility projects that SIA will launch in the coming weeks.
Singapore Airlines President Mr. Goh Choon Peng said, "The implementation of these measures will help Singapore Airlines maintain industry-leading health and safety standards during the covid epidemic, which is an integral part of Singapore Airlines' commitment to provide world-class services. Our passengers can travel with confidence on our flight after understanding the necessary measures for health and safety."
Mr Goh adds, "We are also committed to various new digital solutions to further enhance the customer experience and support our health and safety initiatives. This will also enable Singapore Airlines to better meet the increasing demands of passengers during this period."
Improve hygiene standards
Singapore Airlines has strengthened the cleaning process in all venues, including the Silver Kris VIP Lounge. In our VIP lounge, passengers can enjoy ordering instead of buffet service. Singapore Airlines employees will always wear masks and gloves when necessary.
All cabins of the Singapore Airlines Group are thoroughly cleaned before the flight. This includes spray disinfection in the cabin according to regulatory requirements. Public areas and surfaces such as windows, small tables, remote controls, screens for in-flight entertainment systems, toilets, and catering rooms will be wiped with a powerful disinfectant. The crew disinfect and replace all earphones, headrest towels, pillowcases, sheets and blankets immediately after each flight.
The air flow pattern from the ceiling to the floor in the cabin helps to suppress the spread of viruses and bacteria. Each aircraft of the Singapore Airlines Group is equipped with a high-efficiency particulate air (HEPA) filter, which can effectively filter more than 99.99% of particulate matter including airborne viruses and bacteria. The air in the cabin is continuously convected inside and outside, keeping the cabin air in an efficient filtration cycle every 2-3 minutes.
Almost all SIA bathrooms are equipped with non-contact faucets and antibacterial hand sanitizers. Singapore Airlines is also experimenting with the UV cleaning process to disinfect the toilets on the ground before each flight.
New cabin products and services
Since 8 June 2020, all cabin crew of the Singapore Airlines Group will provide passengers with a caring suit, including a surgical mask, antibacterial wet tissues and no-clean hand sanitizer, to help our passengers in this uncertain period travel with peace of mind.
Image : Singapore Airlines Group Care Kit. Courtesy of CARNOC.
Singapore Airlines has removed the newspapers, magazines and other paper readings behind the cabin seats and replaced them with the digital service of the Singapore Airlines Electronic Library. Passengers can access the electronic library through the Singapore Airlines official APP, which contains more than 150 international newspapers, magazines and other reading materials.
Singapore Airlines also provides an advanced companion app, through which passengers can use their mobile devices to remotely control the inflight entertainment system of Singapore Airlines' "Silver Kris World".
Image courtesy : CARNOC
The cabin crew wear masks throughout the flights, goggles when serving passengers in the cabin, and gloves when providing meal services to passengers. During this period, the crew members, Singapore Airlines' health and safety ambassadors, provide passengers with meticulous and intimate services, and wholeheartedly guarantee the safe travel of passengers.
Catering Services
Singapore Airlines has adjusted the in-flight catering service to reduce the risks caused by the interaction between passengers and crew in the cabin. Flights within Southeast Asia and flights to mainland China have suspended in-flight meal services to comply with regulatory requirements. The cabin crew will provide passengers with snack packs to replace the above services.
For long-haul flights, a single tray service provides meals for First Class and Business Class passengers. During this period, in order to enhance the dining experience in the cabin, from mid-June 2020, Singapore Airlines will once again introduce the dishes that passengers love, such as Singapore Airlines signature dishes: satay and garlic bread. The airline is discussing with the regulatory authorities on how to resume the catering services that serve dishes one by one.
Upcoming digital solutions
In the next few months, Singapore Airlines is launching a digital ordering service in the VIP lounge and launching an electronic menu service in the cabin.
The official Singapore Airlines App will be optimized to provide passengers with more information about travel restrictions and health requirements in Singapore Airlines Group's route network. Passengers will be provided with personalized information based on their flight bookings.
The company is working on a "self-service printing, immediate departure" solution. Passengers can use the Singapore Airlines official App or QR code to print boarding passes and luggage tags at the airport's self-service kiosks in a non-contact manner.
Covid epidemic information, refunds and other eligible services
Singapore Airlines' official website of the covid epidemic information centre provides passengers with a one-stop source of information. The information center covers reservation policies, flight schedules and travel recommendations.
To make passengers more at ease, Singapore Airlines has adjusted the global travel exemption policy to provide eligible passengers with additional ticket credits or full refunds. The membership validity period of KrisFlyer members and PPS club members, and the validity period of membership mileage have also been extended.
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